Answer your Instagram DMs as a team
Snug AI brings the direct messages sent to your Instagram professional account into a shared inbox, so your operators can read and reply to every customer from one screen.
One shared inbox
Every direct message sent to your Instagram professional account lands in a single place, so nothing sits unanswered in a personal phone.
Answered by people
Replies are written by your operators and delivered back to the customer on Instagram. Human agent replies can go out up to 7 days after the customer wrote in.
Your data stays yours
Access tokens are encrypted at rest, only the accounts you connect are ever read, and disconnecting an account erases the messages we hold for it.